Waitstaff, housekeeping staff and everyone else friendly and courtious

Pros: Waitstaff, housekeeping staff and everyone else friendly and courtious

Cons: Excursions were not long enough to allow for shopping

Review: The ship was clean and everyone we encountered was very friendly and a lot of fun. I appreciated that they were concious on making sure everyone was using hand sanitizer and loved the enthusiasm of those trying to make it fun. "happy, happy, washy, washy!" LOVED IT! Our waitstaff Julia and Agnes were great and Nancy, who cleaned our stateroom was awesome and I loved the towel animals! It was a bummer we had to skip Bar Harbor, but totally understand and appreciate that the captain made the right decision.

Cleanliness friendliness Of entire staff

Pros: Cleanliness friendliness Of entire staff

Cons: Is crowded swimming pool and then

Review: A wonderful experience for our first time cruising So much more than we expected can't wait to do it again And the entertainment was fantastic

Staff gets to know you very well

Pros: Staff gets to know you very well

Cons: Elevators were small

Review: I was a nice small ship the last time it was updated was in 2012 it is a Radiance-class and holds just under 2500 people but I did enjoy it the Specialty dining was better cause the rooms were smaller and you get a more personal touch. The ship did not fell cramped and the atrium is in the middle of the ship and at 10 pm they close the hallway doors to keep the sound from coming to the rooms which that different from the larger ships. Another neat feature of this ship was it was short enough to fit under the Sunshine Skyway Bridge in Tampa,Fl it was a very cool site to see the ship just fit under the bridge. Overall I give this ship a thumbs UP.

Wonderful staff

Pros: Wonderful staff

Cons: Older ship

Review: Short cruise on an older ship, cabins are small but comfortable. Bathrooms are ultra small with a shower that feels like a coffin. Staff was excellent and friendly. Food was good but not up to the old standard.

Good family time

Pros: Good family time

Cons: Expensive drinks, didn’t know about swimming restrictions for babies.

Review: First family cruise for our family of 13. Lots of activities. Very good dinners

evening dining great food and staff, clean and accommodating

Pros: evening dining great food and staff, clean and accommodating

Cons: could have more entertainment, only had comedy once early evening.

Review: Overall we had an amazing trip with our family. My parents turned 80 and my dad is end stage leukemia so it was bitter sweet. It was perfect for he could rest when needed and still able to sit through dinner or rest in the solarium. No rush just relax. Thank you for making this time perfect for our family. It was the first time in 45 years that all three of the siblings and spouses have all been together with our parents for a lengthy time. A time we will never forget.

Ship very clean

Pros: Ship very clean

Cons: Missed our first port because of winds

Review: Ports were great - as well as excursions. Missed Cabo because of winds and Huatulco because of tides but others were excellent. Ship was not full so not crowded.

Impeccable service, great food, oceanview cabin relatively quite spacious, great singers/dancers and shows

Pros: Impeccable service, great food, oceanview cabin relatively quite spacious, great singers/dancers and shows

Cons: Casino has no doors, which lets smoke into the atrium (all decks); smoke also gets into the Windjammer buffet from smoking area on deck 11.

Review: Serenade is showing its age in terms of room function, but is clean and well-kept. While we were on board, the hotel chief won second best in the fleet! Service and entertainment were excellent, and the food was as good as always on RCI. It doesn't have as many bells and whistles as the newer, bigger ships, but I like that it's not quite so huge.

Friendly service and spacious rooms

Pros: Friendly service and spacious rooms

Cons: Some evidence of wear and dated decor

Review: The ship itself was beautifully decorated for the holidays and the staff was equally cheery. It was a great itinerary and there was always something to do. The Solarium was great as was the Spa (which I tried for the first time). The only detraction is that there is evidence of wear and age in places but it was overall a clean ship with excellent service and I loved the specialty restaurants.

Under 50% occupancy

Pros: Under 50% occupancy

Cons: Under 50% occupancy

Review: We didn’t make it to Cozumel because they had a COVID breakout. We were diverted to Costa Maya, which was a bit of a tourist trap. It would have been nice to have been informed of that because I didn’t realize it was changed until I received my daily schedule of events. Still, I’m glad the ship management was keeping us safe. It was nice to have fewer people on the ship, but to cut the cruise company’s costs they cut a few favorites. Only one show at 9:30 each night. The buffet Windjammer was closed for dinner and the Captain’s party was eliminated. The lobster dinner (usually on the final night) was offered for $29.95 instead of a free choice of entree. Still, it was nice to be on a ship, but the masks were a hassle. All in all, I would do it again.

Best service by Wajdi and his assistant Dewa . They were the best at making us feel like a king and queen.

Pros: Best service by Wajdi and his assistant Dewa . They were the best at making us feel like a king and queen.

Cons: None

Review: Our stateroom attend William was amazing. He was spot on with everything.

Safe, awesome crew, great food, wonderful entertainment

Pros: Safe, awesome crew, great food, wonderful entertainment

Cons: None

Review: Appreciate the helpful crew, cabin steward, beverage server, RC perks, delicious food, Entertainment and the excellent Covid-19 measures. We were so taken care of and you could feel the happiness of the crew being back to work.

Beautiful Scenery

Pros: Beautiful Scenery

Cons: Uninspired Food when hot.

Review: We were so disappointed with this cruise to Alaska this past week. The food was mediocre at best as was the service in the dining room.e.g. had to request lemon to accompany a fish dish.breakfast room service was an extra $7.95 if an egg was included. Coffee was weak, tasted watered down. No amenities in the room, no robes, no hair conditioner.no water, Ice upon request.

Great entertainment, dining, State Room

Pros: Great entertainment, dining, State Room

Cons: Unable to use pool, could not visit one island

Review: We were very pleased with the amenities on the ship. Unfortunately the seas were very rough the first three days so the pool had big waves which made it very difficult to enter. Also, because of the rough seas, we were unable to visit one of the islands, St. Johns of Antigua. We realize that the weather was not the fault of Royal Caribbean and the Captain was keeping the passengers safe by not bringing the ship into St. Johns, Antigua. One suggestion we have is to give the passengers more detailed maps and information about each island for planning purposes.

Great ship...wonderful buffet

Pros: Great ship...wonderful buffet

Cons: Lacking in onboard activities

Review: We sailed Serenade of the Seas last year on the Baltic cruise and found it to be fabulous! We couldn’t wait to cruise the same ship again this year for Norway. Though the ship is still great we found the activities (or lack thereof) this year to be a little disappointing. Last year there were back to back Trivia for hours in the Schooner Bar. This year we felt like there were only 3 trivia sessions per day. We even overheard comments from crew members saying how the activities crew had not planned anything for our week. Had we not sailed it the year before we probably wouldn’t have even noticed. But even at night there was nothing going on. Especially our last two nights on ship we were sure something would be going on and at 9pm after our dinner we walked to the centrum and not even music was happening. The final night one of our apps said that there was an 80s dance night supposed to happen in the safari club and again nothing. We booked a cruise for next summer and sure hope the activities team can amp it up a bit. We didn’t see our Cruise Director at all until like the 4th day as well as our activities director and honestly really only saw them at the flag ceremony and then once more on our departure. The saving grace to our activities crew was June! He was awesome!

Immaculate hospitality of the Royal Caribbean family

Pros: Immaculate hospitality of the Royal Caribbean family

Cons: The ship appears dated

Review: We were fortunate to have sailed in Voyager of the Seas for two of our earlier vacations - Mediterranean Ex Barcelona & Asia - Ex Singapore. If we compare the two equipments, Serenade of the Seas comes nowhere near even as it is supposed to be newer...we find it difficult to believe. The quality of fixtures in the Bathroom/Stateroom is totally dated, The main auditorium is a huge disappointment...appears something 1970ish. Would have, perhaps, loved it as much if had not done three other earlier cruises with Royal Caribbean and two with Celebrity. There was, however, nothing lacking comfort wise as far as overall experience is concerned.

service, food, excursions

Pros: service, food, excursions

Cons: internet fee

Review: Our first cruise was fantastic!! Everyone was fantastic, from our room attendant to our wait staff. We even had the best table in the place, in front of the staircase where the dining room shows were geared around. The food on Serenade was incredible. Had the opportunity to try many dishes I have never had before; escargot, calamari, lamb.... so yummy!!! The excursions were awesome; KonTiki Party Boat in St Thomas, Segway Tour in St John, and Safari Zip Lining on St Kitts... The only thing we feel could change is the cost of the internet.

Staff and food were amazing!

Pros: Staff and food were amazing!

Cons: No Cons

Review: Everything ran so smoothly (except for different instructions from several staff members on immigration and Bar Harbor tender day - that was a little confusing). The entire staff was so friendly and accommodating. We loved it! Thank you so much!!

Everything

Pros: Everything

Cons: Nono

Review: Great ship and best food and service ever

Beautiful ship and itinerary

Pros: Beautiful ship and itinerary

Cons: Average dining room and food

Review: Ship beautiful as was cabin. Crew great. Itinerary of Norway magnificent. Dining room and food average compared to previous Royal Carribean cruises.

Small to medium sized RCCL ship that alows for more detailed attention, ambiance, less crowding and overall more relaxing experience.

Pros: Small to medium sized RCCL ship that alows for more detailed attention, ambiance, less crowding and overall more relaxing experience.

Cons: Not as many things to do on board compared to the mega ships.

Review: We have sailed on the Serenade six times and have always enjoyed our cruise.

Nice ship, great service, interesting itinerary

Pros: Nice ship, great service, interesting itinerary

Cons: 1 shore excursion did not deliver what was advertised

Review: Dining room food was very good. We enjoyed the ports and three of the shore excursions. One shore excursion did not deliver what was promised, although Guest Relations did attempt to compensate us with what was within their control. Acadia National Park is a jewel and Bar Harbor was a great complement to it. St. John was fairly concentrated and easy to get to with a lot of history and interesting things to see and do. Halifax was a bit larger, but had some areas reachable by foot that were interesting. We especially enjoyed out bus trip to the Citadel, where we learned a lot about the Canadian military and Canadian military history.

Fantastic crew. Very accommodating. Ports of call were excellent.

Pros: Fantastic crew. Very accommodating. Ports of call were excellent.

Cons: Elevator doors close too fast so you have to race to get on. Pool lounge chairs too low. No snack bars or coffee shops open at night.

Review: I prefer the Freedom of the Seas in comparison to Serenade.

very good

Pros: very good

Cons: destinations

Review: no comments

Loved the ship,staff and ports.

Pros: Loved the ship,staff and ports.

Cons: Day one and last day.

Review: Didn't care for not being able to go to my cabin until after 1 o clock. Didn't like having my carry on with me for two hours. Didn't care for last day being last trough customs. I know some one has to be last, but will have to remember not to go through customs on a holiday. The food was just okay. I have had better on RCL.

Great to live the History.

Pros: Great to live the History.

Cons: St John's, New Brunswick was a wasted day.

Review: A great cruise experience. Very interesting to learn more about this history of this area of the country. A week of so late to see the red in the fall foliage, but that cannot be predicted.

Food, entertainment & activities

Pros: Food, entertainment & activities

Cons: Long wait for drinks at bars

Review: I had a great time on the Serenade of the Seas! The ship was clean, the staff was friendly and there was always something to do. The food onboard was good (the sit down restaurants and buffets). We wish the casino didn't steal all of our money!

Great room, friendly waiters, good shows

Pros: Great room, friendly waiters, good shows

Cons: Food was so so, no quiet place to talk or platy cards in the evening,

Review: One fjord had spectacular views, but the others were somewhat disappointing. While on the balcony you could hear rooms 3 or 4 away talking.

shows and service

Pros: shows and service

Cons: No Cons

Review: SAS lost our luggage temporarily but it did arrive 12 hours before the cruise departed from Copenhagen

Countries visited; tour guides & the ship & crew; great Captain & Just Phil

Pros: Countries visited; tour guides & the ship & crew; great Captain & Just Phil

Cons: Nothing major.

Review: Wonderful ship; great crew; food was good especially in the dining room; windjammer not bad either; cabin adequate; nothing particularly negative that I /we can think of. Looking forward to another cruise in the future. Armin & Barbara

ALL THE STAFF WAS GREAT

Pros: ALL THE STAFF WAS GREAT

Cons: WHEN I HAD MY INJURY FROM THEIR FRIDGE, NO ONE EVERY CALLED ME TO SEE HOW I WAS. I WAS IN MEDICAL EVERY DAY FOR TREATMENT MY LEG IS STILL NOT HEELED. THE PANEL FROM THE FRIDGE FELL ON ME ANS CUT MY LEG VERY DEEP.MEDICAL STAFF WAS JUST GREAT TO ME, AND THATS IT. I WILL BE WRITING THE SHIPS MANAGEMENT.

Review: No Review

Clean and friendly staff

Pros: Clean and friendly staff

Cons: Main events too close to dinner time

Review: Not enough main events that was not at the dinner times- Centrum was small but the ship was beautiful and the islands very interesting! Wish we had beaches like those back home! They should upgrade the beds.

Perfect size ship for me; the food was superb. I ate my breakfasts (except for 1) in the dining room - which I prefer. The staff including the dining room (fantastic) as well as entertainment, casino, and room attendant all performed extremely well. Kudos! Chef's Table was a fantastic experience . Boarding in Ft Lauderdale is the most efficient I've ever experienced.

Pros: Perfect size ship for me; the food was superb. I ate my breakfasts (except for 1) in the dining room - which I prefer. The staff including the dining room (fantastic) as well as entertainment, casino, and room attendant all performed extremely well. Kudos! Chef's Table was a fantastic experience . Boarding in Ft Lauderdale is the most efficient I've ever experienced.

Cons: Smoking in the casino was horrible. Air purifiers should remedy this. Viewing special performances in the Centuran was difficult. Too many people squeezed into small area - with very obstructed view. At the Mystery Dinner, food was terrific but performance was too trivial.

Review: I really enjoyed this cruise. 2 days at sea at beginning and end was terrific. Food was excellent. Good job Royal Caribbean!! Boarding in Florida was the most efficient I've ever experienced.

Great food and lots of fun

Pros: Great food and lots of fun

Cons: Drinks were a little expensive

Review: My wife and I enjoyed the cruise very much. We think the entertainment was good but very standard and not memorable. The Bar drinks were a little higher than we expected. Most venues charge about 7 or 8 dollars per drink and you tip what you think the service was worth, however we understand that the guests are constantly moving from bar to bar and it would be a problem paying cash for each drink. The Beverage Pack is a quick and easy way to go as you don't have to sign each time. May be the tip charge could be at a reduced rate for Beverage Pack customers.

Entertainment was super; Staff wonderful; The band, PULSE, awesome!

Pros: Entertainment was super; Staff wonderful; The band, PULSE, awesome!

Cons: Elevator near our room turned out to be for STAFF ONLY!

Review: Next time we will be be sure the elevator near our room is actually for guests.

food was excellent; staff friendly and fun

Pros: food was excellent; staff friendly and fun

Cons: Older crowd - no night life

Review: If you're looking for relaxation this is the ship. The food was excellent; staff was friendly and fun; all the shows were very good. Our only complaint was that the crowd was an older crowd (we are late 50's early 60's). There was no nightlife at all. Disco was empty at 11 pm. Alot of activities were done in the Centrum where you had to stand and sometimes look down for one of the higher floors. Crowd & Anchor note said we didnt have to do anything to get our rewards they were on our card only to find out we had to tell the bar tender that we got a freebie...that was a little misleading.

Very accommodating,plenty of things to do if wanted, food out of this world, clean friendly ship. Been on 3 different cruise lines and Royal Caribbean is the best.

Pros: Very accommodating,plenty of things to do if wanted, food out of this world, clean friendly ship. Been on 3 different cruise lines and Royal Caribbean is the best.

Cons: The only problem I had was on sea days people saved chairs and hard to find any empty ones on the decks. Need better enforcement of the chair problem.

Review: Shopping on the ship was always something to look forward to every day. Royal Caribbean cruise lines went out of their way to make you feel special.

EASY TO GET AROUND, NICE MEN'S AND LADIES LOCKER AREA

Pros: EASY TO GET AROUND, NICE MEN'S AND LADIES LOCKER AREA

Cons: FOOD SELECTION, NOT ENOUGHT CHAIRS AROUND THE POOL AREA

Review: PORTS WERE GOOD, CHOPS GRILL VERY GOOD, NICE STAFF

Loved the anytime dining and enjoyed the shows.

Pros: Loved the anytime dining and enjoyed the shows.

Cons: It was a waste to book a balcony room as we could not see down because of a ledge that ran below our room. Because of this we were unable to view the docking procedures as well as the dock below.

Review: Could not view any dockings as well as water below. We could only see straight out.

Good service. Good ports headliners

Pros: Good service. Good ports headliners

Cons: Smokey casino. Singer/dancer shows. Activities. Food

Review: Prefer larger ship with more activities

Great crew and shows

Pros: Great crew and shows

Cons: No Cons

Review: Shore excursions on Monique poor

LOve that the ship is small. Food was great. Even inside room was large enough for us. Everyone on the ship worked so hard and did a great job.

Pros: LOve that the ship is small. Food was great. Even inside room was large enough for us. Everyone on the ship worked so hard and did a great job.

Cons: Smoke in the casino

Review: great

The wait staff in the

Pros: The wait staff in the

Cons: see comments below

Review: This cruise had a training program on board and several of the crew were so inexperienced that several people complained about the lack of service or inefficiency of the staff taking care of their needs. We should have been informed of this situation before we boarded.....what we could have done,,,I don't know. But when you vacation, you are in a "take care of me mode" and that lacked on this ship.....otherwise, I had a great time with my friends.

Our waiter and assistant waiter were excellent.

Pros: Our waiter and assistant waiter were excellent.

Cons: Some nights there was only 1 show- which was at the time of our dinner. 1 night there was no show.

Review: I found the food and service to be wonderful. Lots of things to do .Everything ran efficiently. We missed some of the shows on the nights when there was only 1 show- because it conflicted with our dinner time. I would like them to have 2 shows every night. On one of the nights they had no show. When we got off of the ship on the final day, the lines were very long. It took over 35 minutes to go through. When I got off, in the luggage area, I couldn't find a porter to help with the luggage.

Everything

Pros: Everything

Cons: Nonr

Review: Great cruise would have liked a little more late night entertainment

Ship lovely, excellent food, service and entertainment

Pros: Ship lovely, excellent food, service and entertainment

Cons: Casino unbearable due to heavy smoking. It should be banned for the health of passengers

Review: Everything in general was wonderful. but major negative was the smoke filled casino which we found disgusting and uncomfortable

Service, Food and activities were excellent

Pros: Service, Food and activities were excellent

Cons: Some of the excursions were lacking

Review: EL tours in Aruba was disappointing. Guide arrived half hour late. Then his information wasn't correct. Scenic Souffriere of St Lucia tour was long and the lunch was cheese bread. Very disappointing.

From Newark starting Oct 6 was good timing for the fall colors.Our room, an outside room on a lower level without balcony was roomy, more than we had on other cruise ships.

Pros: From Newark starting Oct 6 was good timing for the fall colors.Our room, an outside room on a lower level without balcony was roomy, more than we had on other cruise ships.

Cons: On-board services were pricey. It is stingy to charge for Cokes.

Review: Lots of good stops on the tour. Entertainment was good. Food good. The captain steered around the Statue of Liberty just to give us a close look- nice. The timing of the cruise was great for the foliage and weather this year.

Outstanding Service, Beautiful Ship, Great Port Destinations, Good Food

Pros: Outstanding Service, Beautiful Ship, Great Port Destinations, Good Food

Cons: limits on bringing our own wine on board, buffet food was good but the same every day, too much up-selling on the ship, no laundry room

Review: Thank you for a wonderful vacation! The staff was so helpful and personable.

Top notch crew, excellent entertainment, Member's format that made the trip

Pros: Top notch crew, excellent entertainment, Member's format that made the trip

Cons: Very average food, lack of tree changes due to warm weather, two tendered ports

Review: Cruises like this justify the effort and cost necessary to achieve "diamond" level to qualify. They had a very active schedule of events especially for "diamond and above".

Beautiful ship. Large staterooms. Friendly staff. Good entertainment and food.

Pros: Beautiful ship. Large staterooms. Friendly staff. Good entertainment and food.

Cons: Always asking you to buy something. Seems like things are costing more.

Review: This is a fantastic trip. A must do for cruisers. Norway is a beautiful country and the Fjords are breathtaking. We selected 3 great shore excursions. We enjoyed the entertainment. Good shows.

Food was wonderful and the onboard crew were very helpful

Pros: Food was wonderful and the onboard crew were very helpful

Cons: No Cons

Review:

Everything is pre paid and ready to enjoy

Pros: Everything is pre paid and ready to enjoy

Cons: No Cons

Review: I would love to make another cruise with Royal Caribbean ????????

Great staff, Very clean ship well taken care of, great entertainment in the different venues on the ship, Nice size ship

Pros: Great staff, Very clean ship well taken care of, great entertainment in the different venues on the ship, Nice size ship

Cons: Really none

Review: We enjoyed this trip more than any we have taken. Ship, crew, officers, and Guest staff were outstanding. Guest officers assisted me on several business contracts that had to be scanned,signed and emailed back to my attorney while I was on the trip. They could not have been more helpful.. Outstanding trip!

Our first long cruise and it was great

Pros: Our first long cruise and it was great

Cons: None

Review: Very nice ship with many things to do and great service

The ship is delightful, and service top notch! The ports were truly enriching-makes one want more...

Pros: The ship is delightful, and service top notch! The ports were truly enriching-makes one want more...

Cons: having to change staterooms for the second half of the cruise. The Fjords of Norway was actually a back-to-back cruise

Review: I didn't like the dining room-too noisy and very crowded. (We had a table of 10 right at the door to the kitchen). The dining staff at the informal eating area were gracious and very attentive! The food was average...

The crew on this particular ship is the best. Friendly and genuinely seem to enjoy their jobs

Pros: The crew on this particular ship is the best. Friendly and genuinely seem to enjoy their jobs

Cons: The price of the wifi is an issue on all the ships and the smoking in the casino which travels throughout the ship

Review: Three guys from the crew in their overalls played in the centrum, one guy on drums, one on bass, one on guitar. Absolutely fantastic!

New Orleans is handy from Searcy Arkansas

Pros: New Orleans is handy from Searcy Arkansas

Cons: None

Review: First trip on Royal Caribbean very nice, quieter group, less spring break partying. The ship was very clean and the staff was top notch.

Pros: No Pros

Cons: No Cons

Review: Enjoyable trip, except for all the spring break children, teens and college kids. Would rather spend more time in Key West than in Nassau. Staff and food were very good.

Food, entertainment

Pros: Food, entertainment

Cons: Bathroom exhaust fan in Stateroom 3539 does not operate.

Review: Everything else EXCELLENT

Very friendly and helpful crew. Well laid out ship and very pretty.

Pros: Very friendly and helpful crew. Well laid out ship and very pretty.

Cons: Only thing was the dishes from room service were left in hallway overnight and into morning.

Review: Trip was great. We had great excursions and some of the best crew we have seen on a cruise.Very friendly and helpful.

Good food, beautiful ship and friendly personnel.

Pros: Good food, beautiful ship and friendly personnel.

Cons: Errors on our my time dining and customer service wasn't very personable. Rather rude actually.

Review: The stateroom and all the amenities were just wonderful! Our servers at dinner and our stateroom attendant were just wonderful! They really made our trip special!